Get in touch

We try to make sure you have all the information you need to shop with us. But, if you still have a question our FAQ's should cover everything you need to know.

How can we help?


Ordering & Sizing

What size is best for me?

If you’re not quite sure which size is right for you, you can find our size guide and support scale here. Each product will include a detailed description of each product and the fit.

The style I want is out of stock what can I do?

Sorry the item you like is out of stock, we operate on very small quantities to minimise waste but do not worry we are always keeping an eye on what our customers love so we can bring them back in. Make sure you let us know on socials what you love and we can take this to our design team for future collections.

Can I cancel my order?

Unfortunately we are are unable to change or edit orders once the order is successfully placed, for example to change the delivery address or an item.

Please contact us on for any order issues.

We do offer free UK returns should your item not be quite right. You can find our full returns details in the FAQ's below.

Why isn't my discount code working?

We offer 15% off your first order with us, so if you've already ordered with us this code won't apply to any future orders. Our discount codes cannot be used in conjuction with any other offer or price reduction. Discount codes are applied before shipping costs to the cost of product.

Shipping & Delivery

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship worldwide. You can select from a number of our shipping options at checkout. Unfirtunately, we are unable to accurately calculate any potential customs fees which may apply to your shipping destination. These may be attributed once your parcel is received and are chargeable to the customer.

How long does shipping take?

From the time your order is dispatched, shipping is expected to take 2-3 business days to dispatch.

More information about your delivery and how to track you parcel will be available in the confirmation email we will send you shortly after the dispatch of your order.

For next day delivery, your order must be placed prior to 11am the day before required, as specified at checkout. Please note that this is a next working day service, so for example any orders placed on Friday pre 11am, would be delivered the following Monday.

Please note your order may be subject to local customs regulations and fees, dependant on location, and therefore you will be liable to pay these import associated fees.

Also, due to the effects on Brexit and the uncertainty surrounding VAT and the transition, there is a chance you will be liable to pay VAT if you are based in Europe once your order arrives.

*May bank holidays will affect shipping times.

Where does Swim Society ship from?

Our fulfillment centre, Hutch logistics, is based in the UK, in Essex and we ship worldwide from here. We use MoreTrees to help offset the carbon used to ship your order and for every order placed, a tree is planted.

My package hasn't arrived

If you are based in the UK, please contact our customer service team here and they will be able to help you. Please make sure to include your order number in your email.

If you are an international customer, please be aware that due to Brexit legislation we are seeing some customers experience customs delays in certain cases. For the most part however, these are being released without further action. If you are unsure we always recommend selecting a tracked delivery service at our checkout and contacting the carrier directly in your region. If you are still experiencing issues, please do reach out to us and we can assist.

Returns & Refund Policy

What is your returns policy?

If you're not quite happy with your purchase you can of course return this to us within 14 days of receipt, ensuring the tags and hygiene strips are still attached. Our team will carry out checks on all items returned.

We do rigorous checks before items are sent out of our warehouse on our products and reserve the right to refuse returns of any merchandise that does not meet our return conditions. This is at our sole discretion.

Unfortunately as a small sustainable brand, we're not able to offer exchanges right now but this is something we will be looking at in future. Minimising waste is one of our top priorities, exchanging products often means the initial order is disregarded, so for us thats not something we can offer with a clear conscience. If you have any further questions, feel free to contact our support team any time.

How do I process my return?

From the day you made your purchase, you have 14 days to send them back to us for a refund.

If you are in the UK, we have just gone paperless which means there are no longer returns slips in your package and instead we use a portal to generate returns which can be found here.

This portal will allow you to either print your own returns slip or generate a QR code to take to your local post office. Please make sure to obtain proof of postage for anything you send back to us. If you have any queries, please drop us an email using our contact form with your Order Number and we can advise from here.

If you are based outside of the UK, please send your item(s) back to us using a tracked delivery service if possible.

Please include your original packaging. Once the item arrives, our team will inspect it and see if the product is in a sellable condition. If so, we will arrange a refund to the original payment method of the order. This includes when using vouchers/gift cards - these cannot be exchanged or refunded in cash.

We do rigorous checks before items are sent out of our warehouse on our products and reserve the right to refuse returns of any merchandise that does not meet our return conditions. This is at our sole discretion.


As a start up business we don't have all the bells and whistles we'd like just yet, this means that we're unable to notify you when your return has been received. Our returns can take up to 10 working days to be receipted and processed, you will receive an email once your return has been processed.

What is your international returns policy?

Please package up the item/s and send to the address below using a tracked delivery service.

FAO Hutch Logistics(Swim Society Returns Team)Hutch Logistics Ltd1 Atholl RoadChelmsfordCM2 6TB

Please ensure you keep proof of postage purchase, either as an image or a scanned receipt.

Once the item has arrived back into our fulfilment centre and checked to ensure it is in a sellable condition, the refund will be released and deposited back into your account. If we find the item to not be in a sellable condition, we will contact you and arrange a redelivery to you. The customer will be liable for this postage charge. You may be requested to provide proof of purchase when requesting a refund. Please allow up to 5 working days from when the items arrives back at our fulfilment center for the payment to be processed.

If you have any questions, please email contact the support team.

My item arrived faulty what should I do?

In the rare occurrence that your item is received to you with a fault (damaged in transit, manufacturing fault, hygiene strip not attached or incorrect item sent), you must a submit a photo of this fault your order reference. If you do not disclose this information, we do remain the right to refuse refunds based on the faulty item.

If you still have a question you may need to ask or something else you'd like to get in touch about, you can contact us on or head to our Instagram below and drop us a DM. For press enquiries please contact