Refund policy

If you're not quite happy with your purchase you can of course return this to us within 30 days of receipt, ensuring the tags and hygiene strips are still attached our team will check once we receive this. We reserve the right to refuse returns of any merchandise that does not meet our return conditions in our sole discretion.

Unfortunately as a small sustainable brand, we're not able to offer exchanges right now.

As a sustainable brand minimising waste is one of our top priorities, exchanging products often means the initial order is disregarded, so for us thats not something we can offer with a clear conscience. If you have any further questions, feel free to contact our support team any time.

From the day you made your purchase, you have 30 days to send them back to us for a refund. If you would like to arrange a return, please contact our team by submitting a support ticket and we will provide you with all the information required.

Any returned parcels sent by a customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded. We apologise for any inconvenience this may cause and thank you for your support.

Please fill out the returns form enclosed in each package specifying why you want to return an/multiple item/s, and use the pre-paid returns label provided to send your item to us. Please include your original packaging. Once the item arrives, our team will inspect it and see if the product is in a sellable condition. If so, we will arrange a refund to the card used to process the original order. If we find the item to not be in a sellable condition we will contact you and arrange a redelivery to you. The customer will be liable for this postage charge.

Please fill out the returns form enclosed in each package specifying why you want to return an/multiple item/s. Please package up the item/s including this completed form and send to the address listed on the returns form using a tracked delivery service.

Please then fill out a customer support ticket on the website and send us proof of postage purchase, either as an image or a scanned receipt. Our agents will then refund you the postage incurred. Once the item has arrived back into our fulfilment centre and checked to ensure it is in a sellable condition, the refund will be released and deposited back into your account. If we find the item to not be in a sellable condition, we will contact you and arrange a redelivery to you. The customer will be liable for this postage charge. You may be requested to provide proof of purchase when requesting a refund. Please allow up to 5 working days from when the items arrives back at our fulfilment center for the payment to be processed.

If you do not include the completed returns form for any return, you may not be liable for a refund. If you have any questions, please email contact the support team.